Design in 2030
December
17,
2019
In
Ways of working
In 2010, in an article for Core77 titled The Strategic Arc of Interaction Design, I laid out what we saw as the pathway towards greater impact for interaction designers. This pathway, and the opportunity it represented, was one of the key drivers for the formation of Meld Studios. It represented,...
What is Service Design and Its Process | Meld Studios
November
18,
2019
In
Service design
There continues to be a lot of discussion on what service design IS, and what it IS NOT.
Four ways to improve how Government engages with citizens
August
08,
2019
In
Capability building,
Service design,
Co-design
There are strong aspirations from people in Government to work more collaboratively with citizens. The IAP2 public participation spectrum is cited in policy and strategy as a model for engaging communities and increasing public impact. The spectrum is a useful frame to describe the current...
Meld Studios awarded Gold at Good Design Awards 2019
July
12,
2019
In
Good Design Awards,
Service design
Meld Studios is excited to receive a prestigious Good Design Award Gold accolade in the Service Design category this year, our 5th Good Design Award so far.
Why executives need to meet their customers
March
22,
2019
In
Customer experience
If you’re an executive, it’s time to face facts. Fact is, if you never come face-to-face with your customers, you risk making the wrong choices about how best to serve them. Want to reduce that risk? Sit down with your customers and let them serve you up some real-life insights into what’s working...
Meld Studios Org Design Experiments
March
14,
2019
In
Organisation design
At Meld Studios we use our company as a live prototype for testing contemporary organisational theories and models—we eat our own dog food.
Meld’s Advocacy Framework: Making our purpose tangible
March
14,
2019
In
Systems thinking,
Design methods,
Organisation design,
Service design,
Advocacy
Imagery from HUMAN by Yann Arthus-Bertrand
