Two years after investing in a collaborative approach to co-create a strategic plan and initiatives roadmap, the Port Authority of NSW is being recognised for its successful large scale business transformation thanks to internal and external stakeholder engagement. CEO Phil Holliday explains: ...

Meld Studios has been recognised as the 2022 Design Team of the Year.

As the national conversation about 'Australia Day' continues to take place around us without a shared conclusion, at Meld we have decided to start the process of changing it for ourselves. As a collective, we feel that January 26th is not a day of celebration. For Aboriginal and Torres Strait...

What are the Good Design Awards? The Good Design Awards are the highest honour for design and innovation in the country and reward projects across 12 design disciplines and 30 subcategories.

Customer centricity, journey mapping capability, and cross-function relationship building were the main goals of our work with Central Coast Council (NSW). We used the creation of current state journey maps for five key customer transactions as a way of bringing Council staff together and...

Customer experience (CX) has taken the world by storm, and rightly so. Customers have more choice, are more connected, more empowered and more conscious than ever, largely thanks to advances in consumer technology and the internet. Organisations have been scrambling to service customers and meet...

If it hasn’t impacted your role or organisation by now, it inevitably will. Customer experience has steamrolled it’s way into our professional and personal lives, but what actually is it and why does it matter? And perhaps more importantly, how do you apply it?

In 2019, Meld Studios helped the City of Sydney to uncover a future way of working for a critical internal service body so that they might better inform, engage, and educate the community. This body, now known as the City Communications, comprises Marketing, Web, Creative Services, Communications...

We have a new ownership structure! After a year-long journey of working through existing Australian legislation, we’re excited to officially transition to being Employee-Owned by Trust. This is a huge milestone in Meld’s story, and in Australia’s company ownership story.

We’re so excited to formalise our presence on the ground in ACT, as a Canberra-based service design agency, and welcome Cybelle Ledez a Principal Designer at Meld Studios Canberra.