Organisational culture: Three ways to really set the tone from the top

Having spent the best part of the last year peering from behind the sofa at the outpouring of cultural and customer ugliness revealed by the Hayne Royal Commission, the past week has seen some cause for optimism for those that care about organisational culture and customer outcomes.

Over at Medium I have published my reflections around submissions espousing the positive impacts of:

• Incentivising the long, not the short term
• Delivering value to all stakeholders, not just shareholders
• Building empathy as a strategic organisational tool