Here at Meld we are passionate about improving the everyday lives of people as they interact with the world around them. To do this we employ various methods related to human-centred design to better understand the impacts that environments and systems have on people, then work with them to turn...

Over five months in 2017 we coached over 40 staff from the Museum of Applied Arts & Sciences (MAAS) in human-centred design methods using a ‘design sprint’ process. The goal of each sprint was to generate and test ideas to improve the visitor experience in the museum.

We’ve recently said goodbye to intern-extraordinaire Purvi Desai. Before she finished up her three month internship, she penned this reflection on her time with us. Thank you Purvi for this reflection and for being such an asset to our office and our work.

The 10th Liveable Cities conference was held on 10-11 July 2017 in Brisbane. The focus was on making cities more healthy for the people who live, play, visit, and work in them. There were four strong themes which emerged from the presentations I attended.

Over the last few years we’ve done quite a lot of work with galleries, libraries, archives and museums (the ‘GLAM’ sector). During this time we have observed a change in attitude around a visitor-centred approach to designing experiences. What starts with scepticism moves to tacit acceptance and...

Something which is of constant surprise when working with large service organisations is how hard it is for them to recruit people for research. This difficulty is a data point in itself, as it indicates how much distance there is between service providers and the people for whom they are providing...

Earlier this month I co-presented at the Museum Computer Network conference in New Orleans. My co-presenters were Ariana French from the Museum of Natural History in New York, and Dana Mitroff Silvers from San Francisco-based consultancy Designing Insights.

The 2016 Australian census was nothing if not controversial. For those outside Australia, most of the controversy relates to whether the names and addresses of the public should be retained along with the statistical data. Previously, unless you had specified you wanted your name kept for...

Today I spent lunch with students and staff at Tractor Design School in Surry Hills, chatting about the design process and pathways into the design industry.