Animal metaphors are common in business circles. The other day Karina and I were discussing the type of work we do around organisational culture. We spend an increasingly large amount of time talking about tigers, elephants, Trojan horses and the impact these ‘Trojan horse’ projects really have on...

I have just published an article over at Medium based on the talk I gave at this year's UX Australia. The article captures my reflections on the role human-centred designers should be playing to help organisations become better versions of themselves.

Iain spoke about the inter-relationship between organisational culture and customer experience at this year's UX Australia – and was interviewed about his talk and general experiences within the UX community...

We will be running our popular series of service design workshops in Canberra, Melbourne and Sydney in March. These workshops will immerse you in human centred design, design thinking and service design.

I read a couple of things in today's Australian Financial Review that I felt like sharing. They quoted business management guru (their phrase) Tom Peters in an article entitled 'Liberal arts sensibility adds human touch'. Particularly interesting for us designerly types were the following:

At UX Australia 2014 I spoke about the opportunities and challenges of applying user centred design sensibilities beyond the design of just digital things. The following is an abridged version of the talk. The slides and audio are also available.

In the fourth of our the business of design series of interviews we talk with Chris Khalil. Chris is the Director of UX and Design for the publishing and media organisation News Limited.

In the third of the our business of design series I spoke to Alex Nisbett, Project Manager for the Spectator Experience at the London 2012 Olympic and Paralympic Games.